🍗Shipping Dept will be on holiday from 22-Nov through 27-Nov. No orders will be shipped during this time. Orders will begin shipping 29-Nov.🍗 Coupon code ITSHIPSFREE gets you free US domestic First Class shipping on orders of $20 or more.


Q: Do you stitch all of your products?

A: Yes, I do.


Q: I see you use wool-blend felt, can you use acrylic or bamboo felt if I have a wool allergy?

A: Absolutely! Please send me an email at sales@averyandlola.com before placing your order. I may need to order the required felt and this will extend the amount of time I need before shipping your order. 


Q: How long does it take you to ship my order?

A: I try to ship orders out within 24 hours of them being placed. However, sometimes this doesn't happen because I may need to stitch part of your order. If I will not be able to ship your order within 3 business days, I will contact you.


Q: Do you accept refunds or exchanges?

A: Because my products are often used in hospital or medical settings, I do not accept returns or exchanges. If there is a problem with your order, please contact me and I will do my best to correct the issue.